Frequently Asked Questions

General

What is Udacity?

Udacity is an innovative online education provider. We offer cutting-edge courses built in partnership with leading companies like Google, AT&T, and Facebook on everything from mastering web design to tech entrepreneurship. Our flagship Nanodegree programs set the standard for industry-recognized credentials. Our mission is to Democratize Education, our mantra is Students First, and our message is: Be In Demand.

For more on our mission and who we are, please visit our “About Us” page.

How do you pronounce Udacity?

You-dacity; it’s a play on the word “audacity” and combines University and “you”, the student.

How is Udacity different from other online course offerings?

We develop all our courses with input from leading education and industry experts. The content is cutting-edge and teaches the most relevant skills needed to advance your career, whether you want to be in tech, or just leverage your new-found tech skills. These industry partnerships ensure that students are mastering the skills top employers are seeking in their candidates. Nanodegree program enrollees also benefit from expert, personalized, and timely project review, coaching and peer support, financial backing (in the form of our 50% tuition refund offer), and robust career support, including personal branding asset audits, interview prep, and portfolio marketing via our Talent Source initiative. Udacity’s commitment to student success is unrivaled!

Are Udacity courses only available in English?

Udacity videos are all produced and closed captioned in English. Some of our courses have subtitles in other languages, including Spanish, Chinese, French, and Portuguese. To see course-specific information, go to the course’s overview page and click on the “cc” button in the video player. To help us translate our videos, join the Udacity team on Amara.

We have recently dubbed a subset of Android courses into Arabic. You can find more information here.

How can my company benefit from Udacity?

Udacity’s business partnerships are critical to the success of our innovative model. We primarily work with companies in three ways:

1) As Curriculum Partners, co-developing Nanodegree programs. Companies receive an incredible platform to showcase subject matter expertise, build visibility, and enhance thought leadership. This also contributes to nurturing a uniquely qualified talent pipeline, and encourages product and offering usage. For students, this represents an unrivaled opportunity to learn the most-cutting edge skills from the brands leading the vanguard in technology and innovation.

2) Corporate Training. Nanodegree programs have emerged as THE way to learn the skills of the future, so it is becoming increasingly common for businesses to want to train/upskill/reskill their own internal teams using our platform. All the benefits of a Nanodegree education, made available as a Corporate Training package.

3) Talent Sourcing. Nanodegree program graduates emerge uniquely qualified to fill critical roles and assume leadership positions, and as our career services grow, we are increasingly able to present businesses with a consistent source of high quality talent. In addition, through initiatives like Talent Source, we offer hiring partners exclusive access to student profiles, facilitating direct connections between candidates and recruiters. Check out our Udacity for Business page to learn more.

Course Content

What is a Udacity course like?

Udacity courses are highly interactive with activities such as quizzes and exercises interspersed between short videos and interviews with instructors and industry experts. The quizzes are a tool to help you learn, and an ongoing resource, so you can watch the videos and try the quizzes as many times as you like.

Usually, after a lesson there will be a problem set with exercises for you to reaffirm that you have learned the material. Just as with the quizzes, you can try them as many times as you like.

Udacity courses also include a project that you can add to your portfolio. Whether it is a blog, search engine, game or app, Udacity will help you build something that publicly demonstrates your skills.

How long is a Udacity course available?

Udacity’s content remains available once it has launched. Once online, our programs are maintained to keep the content up to date and optimized for your learning.

How do I know which course to take?

Udacity courses are roughly categorized as “Beginner,” “Intermediate,” and “Advanced.” .

  • Beginner classes are suited for those who have little to no prior knowledge of the subject.
  • Intermediate classes generally require some prior knowledge, but this can often be acquired as you go.
  • Advanced courses require significant familiarity with the subject area.

Every course page also includes a “What do I need to know?” section, which gives a list of prerequisites that will help you succeed.

Can I get college credit for Udacity courses? Are you accredited? What is the value of a Nanodegree “credential?”

Udacity is not an accredited institution and we do not directly provide college credit. We have, however, partnered with Georgia Tech to offer an accredited, fully online Master’s Degree in Computer Science. While the courses are hosted on Udacity, the degree is conferred by Georgia Tech. Learn more about our Georgia Tech partnership here.

As to our credential offering:

-A credential is validated evidence of achievement. It is confirmation that a set of skills has been mastered, an array of challenges has been met, and a suite of projects has been completed. -As a provider of skills-based, project-oriented curricula, Udacity is a credentialing authority, and we confer upon graduates of our Nanodegree programs a credential that affirms the skills they’ve mastered and the projects they’ve completed. -Our outcome-based model places critical emphasis on rewarding employment as the signature value proposition of our services, and as such, our credential program derives its ultimate value through industry recognition. Our curriculum development partnerships with influential companies such as Google, AT&T, Facebook, Salesforce, Cloudera and more serve to ensure the validity of the Nanodegree credential.

How can I download course materials?

Downloadable course materials are available under the Downloadables header in course dashboards and in the Classroom. You can download .zip files of videos in .mp4 format and transcripts in .srt format for all of our courses. Offline viewing will require a separate video player. At this time we only offer downloadable transcripts in English.

Udacity Coaches create downloadable supplemental resources for Nanodegree students as well. These include lesson notes, which are summaries of concepts from a lesson, select video screenshots and supplemental documents that will help you brush up or dive deeper on concepts within that course.

Are there course textbooks?

There are no required textbooks for Udacity courses. We often recommend additional resources and books that you may find helpful, but any materials you need are usually free or optional.

How do I access subtitles?

All Udacity course videos have English subtitles. Subtitles may also be available in other languages, such as Spanish, Chinese, French, and Portuguese. To access the subtitles click the “cc” button in the classroom video player and select from the available languages.

How do I get answers to questions I have related to the courses?

We support an active learning community, and encourage you to post your questions to the course forums. There, your peers will often provide rich and helpful answers.

In addition, Nanodegree students have access to separate forum where our Coaches, mentors, and instructors actively provide answers and commentary.

Are there assignments?

At Udacity, we firmly believe in learning by doing, and we have built our courses and programs to focus on building real projects, and solving real problems. For example, each course includes a number of problem sets. They do not have due dates, and you are not assessed based on the work you do in these problem sets. But, you do receive instant feedback, and you can try them as many times as you like in order to ensure you’ve mastered the relevant concepts and skills.

Nanodegree programs do include larger portfolio projects that help demonstrate your learning. For Nanodegree students, these projects will receive personal feedback from individual graders, and will need to pass certain criteria in order to meet program completion requirements.

How can I get the most out of Udacity courses?

To get the most out of any Udacity program, it’s important to be an active learner. Make time for learning as regularly as possible and be sure to do the exercises! Reach out to your peers and, if you are in a Nanodegree program, take advantage of the Coach-moderated forums early and often. Share your learning and career goals. Lastly, be sure to spend plenty of quality time on your portfolio projects. You will learn the most by doing.

Nanodegree Credentials

What is a Nanodegree program? What’s the experience like?

A Nanodegree program is a unique online educational offering designed to equip you with the skills you need, to land the job you want, so you can build the life you deserve.

Nanodegree programs feature cutting-edge curriculum built with industry leaders and taught by expert instructors. One-on-one coaching, moderated forums, and project review ensure a personalized experience. Graduates earn an industry-recognized credential and benefit from extensive career support.

Students master Nanodegree program curriculum by building projects that are approved by Udacity coaches and reviewers. Completed projects are showcased for hiring partners in student portfolios.

As soon as you start a Nanodegree program, you join a cohort of students who start the Nanodegree program at the same time and work through the program at about the same pace. You interact with other people in your cohort, as well as members of the Udacity Coach team, in an online community to receive support throughout the program. Udacity Coaches also offer Webcasts and one on one appointments.

To make progress in your Nanodegree program, you need to submit your projects by certain deadlines. When all the projects have met required specifications, you will graduate and earn your Nanodegree program credential.

How do you build the curriculum for a Nanodegree program?

Our curriculum managers partner with hiring managers and subject matter experts from leading companies to define the skills required to qualify for a job in that field. The programs are designed to teach these skills through building portfolio-ready projects and solving real-world problems.

Why will a Nanodegree program curriculum prepare me for a job better than other online courses?

The Nanodegree program curriculum is built with exclusive input from leading industry employers who know exactly what skills they are looking for in their candidates. The skills taught in our programs are immediately applicable in the current job market, and the portfolio projects you build as part of your Nanodegree program will demonstrate your skills to hiring managers.

How is a Nanodegree program curriculum different from taking multiple courses?

All our programs feature expert instructors teaching critical and cutting-edge skills. For those pursuing mastery of a particular skill, or who wish to craft an independent study path, a self-designed menu of individual courses can be an excellent option. However, features such as project review, moderated peer forums, career support, and an awarded credential are only available to students enrolled in a Nanodegree program.

Do I need to take each course in the Nanodegree program track in order to receive a Nanodegree credential?

No. All you need to do to earn a Nanodegree credential is to submit completed projects that pass required specifications.

If you already have the skills you need to complete a project, you can submit it immediately and move on to the next project in your Nanodegree program portfolio.

The content is there to teach you the skills needed to complete the portfolio projects, should you need the help.

How much time will it take to complete a Nanodegree program?

Our Nanodegree programs vary in length and we provide an estimate of how long each program will take on the Program Overview page. Most Nanodegree programs take between 6 months to a year to complete.This estimate is based on the time it takes a typical student who regularly dedicates 10 hours per week to complete the program. The actual time will vary considerably based on individual learning preferences. Ultimately, you can take as much or as little time as you need to complete the program within your schedule. To encourage students to graduate in a timely fashion, and as an expression of our commitment to student success, we offer a 50% tuition refund to students who graduate within 12 months. You can read more about this offer here.

At a minimum, we require two months paid enrollment for each Nanodegree program to earn the credential.

How much does a Nanodegree program cost?

Nanodegree programs generally cost $200/month (exceptions may include special enrollment offers, or additional program tiers such as Nanodegree Plus). Most programs are expected to take between 6-12 months to complete, depending on your study schedule and prior background. For more details, check the overview page for the Nanodegree program that you’re interested in.

The program is self-paced so you can complete the Nanodegree program at the speed that is right for you. Please note, you must be enrolled in the program for a minimum of two months in order to earn a Nanodegree credential.

Will scholarships be available?

The following organizations will award scholarships, provided by AT&T Aspire and Udacity:

  • Genesys Works
  • YearUp
  • Boys & Girls Clubs of America
  • Communities In Schools
  • Girls Who Code
  • Jobs for America’s Graduates

Each of these organizations have a strong focus on preparing traditionally underserved students for 21st century jobs.

Please contact each of these organizations directly for information on how you can apply for and receive a scholarship for Udacity courses. We expect to include more organizations in the future.

Will Udacity’s partner companies hire me if I gain a Nanodegree credential?

Nanodegree program curricula are designed to develop and showcase the skills that employers expect. Our partner companies are committed to hiring graduates of the programs when there are matching positions available. To be eligible to be introduced to companies through Udacity, make sure to fill out your Udacity Profile and keep it up to date as you progress through your Nanodegree program. For more about getting hired through Udacity, please read the following:

Announcing Talent Source: Connecting Students & Employers With Our New Candidate Sourcing Tool

< a href=”http://blog.udacity.com/2015/10/a-new-way-to-get-hired.html”>A New Way To Get Hired: Connecting Udacity Students Directly To Employers</a>

We are also launching a job guarantee offering called Nanodegree Plus. You can read more about that here.

Are there prerequisites for Nanodegree programs?

Prerequisites differ by program, but some minimum requirements include: 1. You are self-driven and motivated to learn. Participation in this program requires consistently meeting the deadlines. 2. You can communicate proficiently and professionally in written and spoken English. 3. You have access to a computer with a broadband connection, on which you’ll install a professional code/text editor. 4. You approach problem solving strategically and can clearly communicate your strategies. 5. You are willing to contribute to the success of the program, including collaborating with fellow students and giving us feedback on how we can improve. 6. You have a reliable means of participating in video conferences (ie. Google Hangouts and/or Skype) and of communicating with a Coach (for project assessments and verifications for instance).

Other specific prerequisites can be found under the ‘Nanodegree Program Prerequisites and Requirements’ section of each Nanodegree overview program.

See the Technology Requirements for using Udacity.

Is there an admissions process? If yes, what is it?

We do not have an admissions process, and the only requirements are those related to skills levels for the respective Nanodegree programs. We believe high quality career-track education should be available to all.

When does each program begin?

Our Nanodegree programs are always open for enrollment; you can start a credential at any time, on-demand and at times that fit in your schedule.

Are Nanodegree course and project materials available for free?

The materials for individual courses—and the associated projects that make up the Nanodegree program curricula—are accessible for free. You can find these courses in the syllabus section of the relevant Nanodegree program overview page. However, to earn a Nanodegree credential, and enjoy the exclusive benefits (including project review, forums, and career support) you will need to be enrolled in the paid program.

What type of coaching support comes with the Nanodegree program?

Because course objectives, materials, subject matter and instruction differ on a program-by-program basis, there is one universal way that coaches operate; each program deploys coaches in ways best suited to support the students of that program. What IS consistent is that all Nanodegree program forums are moderated and monitored by expert coaches who are available to answer questions, offer support, and recommend additional resources.

Is there a final exam?

There are no final exams in the traditional sense. We do test your skills by having you complete portfolio-ready projects. Nanodegree programs require you to complete between 5 to 8 projects to earn the credential. Sometimes we’ll provide some final questions to help you solidify the concepts you’ve learned, but they are not required to earn the credential.

Are there deadlines within each program?

Nanodegree programs have deadlines to submit each project. These dates are created to accommodate a student who can dedicate at least 10 hours per week to the Nanodegree program. If you need more time for a particular project, we re-adjust your submission schedule to accommodate your learning pace. You can always reach out to your peers and coaches for extra support in meeting project deadlines.

Nanodegree Lite Program

What is a Nanodegree Lite program?

A Nanodegree Lite program is a unique online educational offering designed to expand your skill set to help you land the promotion you’ve been coveting. Graduates earn an industry-recognized credential and walk away with an expanded repertoire and a portfolio of projects demonstrating their new capabilities.

How is a Nanodegree Lite program different from a Nanodegree program?

Our Nanodegree Lite program is designed for those looking to expand their skill set and level up at their current job. It features the same cutting-edge curriculum built with industry leaders that you can expect to find in our standard and Nanodegree Plus programs. Unlike our Nanodegree and Nanodegree plus programs, project reviews won’t include code review, however, you will still receive in-depth feedback from a reviewer within 48 hours of your submission.

Why will a Nanodegree program curriculum prepare me for a job promotion better than other online courses?

Our curriculum managers partner with hiring managers and subject matter experts from leading companies to define the skills required to qualify for a job in that field. A Nanodegree Lite program will teach these skills through building portfolio-ready projects and solving real-world problems which you can use to leverage .

Will Udacity’s partner companies hire me if I gain a Nanodegree Lite credential?

All of our Nanodegree program curricula are designed to develop and showcase the skills that employers expect. However, a Nanodegree Lite program is best suited for self-starters hoping to open new doors for themselves and expand their opportunities with their current employer.

What type of coaching support comes with the Nanodegree Lite program?

You can expect the same kind of coaching support that students in the standard Nanodegree receive.

Coaches

Who are the Udacity Coaches?

Udacity Coaches are experts in the courses taught at Udacity, and they are available to you to share knowledge, provide support, and encourage learning and development. Their expertise will be a critical component of your success, and they’ll be with you every step of the way to ensure you keep pace, stay on track, and accrue the skills and successfully build the projects you’ll need to earn your credential. Our coaches come from all walks of life, but they are united by their commitment to learning, and distinguished by their subject matter expertise.

How can Coaches help me learn more effectively?

Our Coaches work with you through the entire program experience. They can help you understand which classes are right for you, recommend the best ways to approach your unique learning goals, share helpful study tips to help you successfully complete the program, provide detailed instruction on all concepts or programming exercises in the program, and give personalized feedback on any project you are building. They provide expert help which can accelerate and deepen your learning to reach your career goals.

What kinds of questions can I ask the Coaches?

Feel free to ask anything related to the course content, including questions about the best ways to take the class, and how to improve your code. Coaches are an excellent resource for helpful study tips and useful feedback on projects.

Are there Coaches that speak in other languages?

We primarily work with students in English. If you need specific help in a language other than English, please email coach‑support@udacity.com and specify which course you are interested in and which language you speak. We can work on possible options on an individual basis.

Certificates

How are your Nanodegree credentials awarded?

Udacity credentials will be awarded based on successful completion of all the required components of a program. After successfully completing your projects, your identity will be verified and you may be asked to do an exit interview. Upon successful completion of this process, you will receive an official Udacity Nanodegree credential.

Do you offer any certificates for free?

We do not offer an option of earning a free certificate. We only award Nanodegree credentials to paying students who complete all the requirements listed in a program.

At minimum, we require a two months paid enrollment for each Nanodegree program.

Community

What is the discussion forum?

Our forums are a great place for you to meet other students who are taking the same courses as you. You can ask about a problem you are having, share something you’ve enjoyed about the course, or help out your fellow students. Forums are dynamic environments that rely on participant energy to thrive, and we have been thrilled by how active these forums are and continue to be.

If you’re a paying student enrolled in a Nanodegree program, you’ll have exclusive access to a special forum. In this forum you’ll not only be able to talk to other students working towards a certificate, but also receive help from our expert Coaches and dedicated staff.

We monitor and respond to an ongoing stream of detailed feedback from student forum participants, and this has both confirmed for us the value of this offering, and allowed us the opportunity to constantly refine, enhance, and upgrade the model.

How do I use the discussion forum?

If you’re new to the forums, welcome! The forums are where you can post ideas and thoughts you have about courses, programs, and projects, and ask questions and receive feedback from other students.

The forum is an important social and learning element of the classroom and we encourage free flowing conversation in a friendly, open atmosphere.

If you’re uncomfortable about posting in English, we hope you will post in your own language rather than not post at all.

What should I post?

You can post anything you’d like to share with your fellow students. You can post questions, clarifications on the course material, or help answer other students’ questions.

What should I NOT do in the forums?

Since this is a community forum, we have a few rules to make sure everyone is getting the most out their experience.

  • Do not post the solution to a problem, especially when someone only asks for a hint.
  • Do not post comments that create a judgmental or unwelcoming environment for others.

Other students do have the ability to report inappropriate posts to Udacity, so please consider everyone who is using the forums before posting. Discriminatory, abusive, or otherwise negative content will not be permitted.

How do I thank someone for their answer?

If you’d like to thank someone for their contribution, feel free to “heart” a post. You can also respond to the topic, letting them know that you appreciate their comment.

What’s the best way to organize a study group?

You can use the forums to meet other students in your area and in your course. Make sure you identify the location where you’d like to host your study group. Our social media properties are also a great way to connect with other students, arrange hangouts, join hackathons, find out about events, and more.

What are the rules on collaboration?

Working with other students is often the best way to learn new things. We hope students will form vibrant communities, both online and in-person, to help each other learn. The key is to use collaboration as a way to enhance learning, not as a way of sharing answers without understanding them.

You are welcome (and encouraged) to view the lectures with others, and discuss and work together on answering the in-lecture quizzes. For the problem sets, you may discuss the questions with other students either online in the forums, or in-person, such as in study groups, but everything you submit should be your own work. For projects, you are not permitted to work with anyone else and should only ask for clarification in the forums.

Submissions are routinely and closely reviewed for plagiarism and other examples of inappropriate information-sharing.

Career

What kinds of jobs do Udacity students get?

Students have found jobs as web developers, software engineers, data analysts, instructors, QA Engineers and more. They work at a variety of companies, from Fortune 500 establishments like Google and AT&T, to startups like Nest.

The modern employment landscape is changing dramatically, with the very definition of “job” being redefined in real-time to incorporate technology, mobility, flexibility, and global connectivity. Nanodegree programs—and specifically our new Nanodegree Plus program—offer students a unique opportunity to successfully prepare themselves for the demands of this new landscape. Students learn the latest technology skills for the jobs most in demand today—Android and iOS developers, Machine Learning Engineers, Senior Web developer—at a fraction of the cost of traditional education. And with Nanodegree Plus, students even have the assurance of rewarding employment once they graduate.

How can I make myself a more desirable job candidate?

You’ll want to understand the job market and what employers look for, and have a polished professional profile to help you stand out. As part of your Nanodegree program experience, you’ll have access to the benefits of our Career Advisor program, which will help you present yourself in the best possible light to employers. You can also take advantage of Career Advisor without being enrolled in a Nanodegree program. Your student profile will also be highlighted, marketed, and made available on an exclusive basis to hiring partners through our Talent Source initiative. For more about optimizing your profile, and the benefits associated with Talent Source, please read:

Announcing Talent Source: Connecting Students & Employers With Our New Candidate Sourcing Tool

A New Way To Get Hired: Connecting Udacity Students Directly To Employers

How do I start the job placement process through Udacity?

There are two ways to pursue placement through Udacity. The clearest path forward is to take advantage of our job guarantee, and enroll in Nanodegree Plus.

Empowering yourself through learning, acquiring critical skills, and pursuing career advancement are all life-changing steps to undertake. They require commitment, hard work, and a willingness to take risks. We recognize this, and want you to know we support you every step of the way, from enrollment to getting hired. Enroll in Nanodegree plus, and we guarantee you’ll get hired within six months of graduating, or we’ll refund 100% of your tuition. That’s the kind of confidence we have in you.

For those who enroll in a Nanodegree program but do not opt for Nanodegree Plus, the first key step to ensuring your ultimately hireability is to make sure you keep your Udacity Profile up-to-date. If you are a Nanodegree program student, sign in to Udacity, and click on your name in the upper right corner of the screen. From the drop-down menu, select “Profile”. It’s best to fill out all sections of the profile, especially your Personal and Recruitment Info sections. Employers will then be able to contact you directly. Note that Profiles are available only to Nanodegree program students at this time. Also note that Udacity does not help with anything related to the work visa application or acquisition process.

Whom do I contact if I’m an employer that is interested in hiring Udacity students?

Sign up here with the form at the bottom of the page, and we will be in touch!

Profiles

Who can see my profile?

If you enable recruiter access, our hiring partners will have exclusive access to your profile through Talent Source, a directory to search and find highly qualified Udacity candidates. Turn off recruiter access if you wish to have your profile hidden from employers.

Why should I use Udacity profiles over other recruiting profiles?

Udacity has hiring partners who are interested in specifically hiring Nanodegree program graduates for their open positions.

When recruiters use typical recruitment platforms, they often rely on superficial measures of success such as the prestige of your college. We take time to ensure that our partners fully understand the value of the work you’ve completed through your Nanodegree program, and we have designed the portfolio to specifically showcase those skills and experiences recruiters and hiring managers most want to experience and review. Hiring partner input has been invaluable in optimizing this offer.

What kinds of companies are looking at students?

We have partnerships with over 100 companies looking to hire Nanodegree program graduates, with the number of companies growing every day. They are looking to hire for technical roles, or for technical skills, across an ever-growing number of geographies and industries.

If you are interested in a certain type of company size, industry, or type of product, definitely explain that in your bio. This is the place to talk about what matters most to you. Hiring partners are able to filter for candidates by skill, location, type of role, and more.

How can I make myself a better careers candidate?

Make sure you’re taking advantage of the career services available to you through your Nanodegree program, including personal branding asset audits, interview preparation, and more. Also be sure to check out our blogpost with tips on how to make the most of your Udacity profile.

Why are my geographies not listed as a relocation preference?

Currently, Udacity has select hiring partners located within the regions listed on profiles. As we get employers in other geographies, we’ll expand the relocation opportunities.

Are companies interested in working with remote candidates?

Yes! Many companies are interested in working with remote candidates, particularly for contract work. Make sure you explain your employment goals clearly. You can indicate your willingness to work remotely within the job preferences section of your profile.

How will employers contact me?

Employers will be able to contact you using the email address you have listed on your profile, so make sure that’s updated. Alternatively, they may find you on LinkedIn or Github if you have those linked.

When can I expect to hear back from companies?

With Nanodegree Plus, we have a specific timeline for students getting hired; we will ensure you get a job within six months, or receive a full refund. For Nanodegree program students who do not opt for Nanodegree Plus, we cannot guarantee a communication timeline, as that is largely up to the hiring entity.

We can however confirm that students are regularly being contacted by recruiters and hiring managers, and we are either placing or helping place students on a regular basis.

I have a job now! How do I get myself off the Talent Source?

That’s so exciting! We’d love to have you fill out this quick survey about your job search experience. This will help us aid other students in their job hunt and improve our program.

To remove yourself from Talent Source, simply turn-off recruiter access via the toggle in the upper right corner of your profile.

Payments

I’m interested in enrolling in a program. How do your payments work?

All our programs are billed on a monthly subscription basis. You will be asked to enter your credit card information when enrolling in a paid course or program. You will receive a reminder a few days before your free trial ends. At the conclusion of your free trial, your credit card will be automatically charged the monthly subscription fee. The subscription fee will be charged to your card every month until you either graduate from the program or cancel your subscription.

How does the free trial work?

When you enroll in a Nanodegree program, your free trial begins immediately. During your free trial period, you have access to moderated forums for your program, and all features that come with a paid enrollment. You will not be able to graduate from the program and earn a credential however, while on your free trial. We highly recommend taking advantage of as many features as you can during the free trial so you can make an informed decision about whether the program is a good fit for you.

If you opt to continue the program, you don’t have to do anything further. Your card will automatically be charged. You can cancel your subscription anytime during the free trial.

How much does it cost to enroll in a Udacity Nanodegree program?

Our programs work on a subscription basis of $200 per month per program (exceptions include special enrollment offers, additional tiers such as Nanodegree Plus, and more), and they all start with a free trial. The monthly payments will continue until you graduate or until you cancel your subscription. You can find the price on the Program Overview page, along with an estimate for how long the course will take to complete.

Can I have a paid enrollment in more than one program?

You are welcome to enroll in as many Udacity programs as you wish, but please be aware of the time commitment involved. Our courses are developed with industry leaders and subject matter experts to promote rigorous learning, and the requirements, while flexible and supportive, are also demanding. If you DO opt to enroll in more than one program, each Nanodegree program will be billed separately.

How do I know I have been properly enrolled?

Look for a confirmation email from Udacity! Upon enrollment, you should see your enrolled courses in your Udacity Home. You can also see which courses you are enrolled in by going to your to your Account and looking under Billings and Subscriptions.

Please email payment- support@udacity.com if you do not receive a confirmation email within an hour of enrolling in the course.

When will I be billed?

You will be billed at the end of your free trial. After that, you will be charged on that same day every month.

For example, if you enroll for a course with a 7 day free trial on July 1st, your first payment will be on July 8th. And every monthly payment after that will be due on the 8th (August 8th, September 8th, and so on).

What is your cancellation and refund policy?

You may cancel your enrollment at any time. We do not refund the monthly fee once a given month has been billed.

How do I cancel my subscription?

You may cancel your subscription by going to your account settings here. You will continue to have access to all Udacity features until the end of your last billing term.

Please refer to our Terms & Conditions for all the details on our refund policy.

What payment methods do you accept?

At this time we only accept debit or credit cards. We hope to add more payment options in the near future.

I’m currently enrolled in a course and I see that the price has increased since I signed up. Does that mean that my subscription price will rise?

Your course subscription will remain fixed at the price you signed up with until you cancel the subscription or graduate from the course. If you have any questions, please send us an email at payment-support@udacity.com.

Support

How can I provide feedback to Udacity?

We’d love to hear your thoughts on your Udacity experience! Student feedback is critical to our process, and we rely on your input to constantly evolve our offerings, and to ensure that we provide the best learning and career advancement experience possible. Just send us an email at feedback-support@udacity.com.

If you’d like to be involved in helping us improve our site and offerings, you can opt into our feedback program.

I’m not able to access your course videos.

Our video player is hosted by YouTube and there are often restrictions on YouTube in certain countries. Unfortunately, these are YouTube access issues. If you don’t have access to YouTube, our courses can be downloaded here.

Something on the site isn’t working, whom do I contact?

You can send an email to tech-support@udacity.com. We’ll try our best to help you figure out what’s going on and to resolve the issue as soon as possible.

I think one of the quizzes or problem sets is judging my answer incorrectly, whom do I contact?</a>

Quizzes and problem sets are evaluated by an automated system. While we make every effort to ensure that this works perfectly, we occasionally make mistakes that could cause incorrect evaluations of your work. If you think one of your answers has been evaluated incorrectly, please send an email to tech-support@udacity.com with all the relevant details. If we find an error on our side, we will improve our evaluation systemfor this question.

If you are enrolled in a course, you can also check in with a Coach on the forums to get guidance on a quiz or problem set.

What are the technical requirements for being able to use Udacity?

To participate in Udacity courses, please make sure your computer meets the following minimum requirements. Certain programs and tools may have additional requirements. Please view the respective overview page for those details.

Browser

  • An up-to-date version of Chrome, Firefox or Safari is strongly recommended.
  • We also support Internet Explorer 9 and above.
  • At this time, mobile browsers are not supported, but you can download our iOS or Android Apps to view courses on the go.

Internet Connectivity

  • Download: 2+ Mbps recommended; minimum 1 Mbps.
  • Upload: 0.5 Mbps.

Operating System

  • PC: Windows XP or higher with latest updates installed (note: Internet Explorer 8 is not supported).
  • Mac: OS X 10.6 or higher with latest updates installed.
  • Linux: Any recent distribution that has the supported browsers installed.

Mobile Apps

  • iOS: Requires iOS 8.1 or later

  • Android: Requires Android 4.1 (Jelly Bean) or later

YouTube

  • Ability to watch YouTube videos is required. If YouTube is blocked on your network, please contact your IT support or internet provider.
  • If you do not use the HTML5 player, or are using Internet Explorer, you will need Adobe Flash Player v11 or above.
  • You can find YouTube’s system requirements here.

Webcam & Microphone

Required for Webcasts and exit interviews (Full Course).

  • Webcam: 640×480 or higher resolution.
  • Microphone: built in to most webcams and laptops, or freestanding. Not a headset for proctored exams.

Google Account

Required for Webcasts, one on one appointments, and exit interviews

  • Sign up for Google account here.
  • If you have a Gmail or YouTube account, that same login can be used to access all of Google’s features.

Certain classes have specific requirements. Please view their course overview page for these details.

Developers

Do you offer a public API for developers to use to access Udacity’s data?

Yes! Please see our Catalog API page for more details.