How To Get Help

Unlike airlines, we're here to help you. And here is how:

On Demand Course Help

The blue box in the lower right corner of your browser window, connects you directly to a Udacity expert ready to answer your question. Go ahead. Try it out!

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Here is a complete schedule that the experts will be online.
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Day of Week Time
Monday-Thursday 10:00AM - 10:00PM PST
Friday-Sunday 10:00AM - 5:00PM PST
If we're away, the chat box will let you send us an email instead.

Don't have time to chat right now? You can schedule an appointment:


All of our classes have thousands of students, all around the world. You can use our forums to connect with them. People are eager to answer questions and put their new skills to the test.

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The easiest way to ask a question is to use the "Ask a Question" button in the lower left corner of the classroom viewer. You'll get a page that looks like

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where you can write your question and ask it.

You can also use the Forum Icon in the upper right corner.

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Here you can browse what other students are talking about. Maybe you'll find a question you can answer!

Schedule an Appointment

To schedule a session. Go to, select your instructor and follow the prompts.

When it's time for your session, pay attention to your email. Further instructions will be emailed to you. We recommend that you install the Chrome browser if you haven't already. If you have a headset or microphone, have that ready so that you can talk with the instructor.

Still have a question about getting help

Check out this list of questions to see if yours is on there.

Terms of Service Udacity intends to provide content help services to all students. However, Udacity reserves the right to deny help services to students who do not behave respectfully. Here are some guidelines for using our services: 1.Please use respectful/professional language. 2.  Do not engage in illegal activity during the tutoring sessions.  We reserve the right to report illegal activity observed during tutoring sessions to the authorities. 3.  Tutors may request a video chat session (e.g. Google Hangout, Skype, etc.) to help improve communication. If you take part in a video session, please act as if you were in a public place. 4. Please do not request help for exam questions. 5. Single session lengths are kept at 30 min, and weekly limit is 10 hours per student.  All tutoring sessions are recorded, and any student found requesting help with an exam question will be treated at the discretion of the instructors.