Q: What website do I visit to access an RPNow exam?
A: To take an exam please visit http://udacity.remoteproctor.com/
Q: What do I need to use RPNow?
Windows PC with Windows Vista, Windows 7 or Windows 8 and a Webcam (Built-in or USB) - or - Mac PC with OSX 10.6,10.7, or 10.8 and a Webcam (Built-in or USB) AND Internet Explorer 9 or above installed even if you aren't using it as your usual browser. To check this, open internet explorer and go to http://www.whatismybrowser.com/ If it does not say Internet Explorer 9 or above, please update your browser by following the instructions at http://windows.microsoft.com/en-us/internet-explorer/download-ie.
Adobe Flash version 11.1 or higher
Q: Is Adobe Flash required?
A: Yes, Adobe Flash is required but is available for free and compatible with most systems.
Q: Where do I install Flash if I do not already have it on my computer?
A: You can download the latest version of Flash at http://get.adobe.com/flashplayer/
Q: What is the System Check searching for?:
A: The system requirements are:
Q: What do I do if my system fails the check?
A: If your system fails the checks for any reason, like below for Audio, you’ll see a screen similar to the following with a button to “Find Solution”.
After clicking “Find Solution”, you’ll see a screen similar to the following with a detailed explanation about the error.
Expand the “Software Secure Error Code” section and write the code down for future reference and also expand the “Potential Solution” section and click the link to get more information about how to resolve the issue.
If the solutions provided in the previous step don’t correct the issue, provide the agent with “Software Secure Error Code” when you contact support.
Q: How do I verify my identity?
A: Follow the on-screen prompts to take a picture of yourself as well as a valid Photo ID (your school ID or Government issued ID will work) to verify your identity. Note, this must be done through a working webcam.
Q: Why won’t my Mac let me download Remote Proctor Now?
A: Most likely your security settings need to be refigured to allow Remote Proctor Now on your system. This can be accomplished through System Preferences -> Security & Privacy -> under the general tab at the bottom of the window select “Anywhere” from the “Allow applications downloaded from:” section. (see figure)
Q: How do I confirm that my exam has been submitted?
A: After completing your exam, “Submit” the exam and finalize it. Click “OK” on any additional confirmation windows to confirm submission and finalization of your exam.
Important: Although you have submitted and finalized the exam, the Remote Proctor Now system will still continue to record you. You must hit the “X” on the top-right of the screen, and select “End Exam and Exit Program” in order to stop recording.
Common Error: The following error opens after the time limit has expired. You can “quit” the application, which will result in you not taking the exam, you state “I’m in the exam now”, and the timer will not start again, or you can select “I need more time”, which will reset the time to its original amount. However, “I need more time” will only work one time - if the time limit ends again, the Remote Proctor Now system will close automatically.
Q: What should I do if I’m having problems accessing an exam using RPNow?
A: If you are having problems accessing an exam please visit http://clientportal.softwaresecure.com/support/index.php?/Knowledgebase/Article/View/197/43/contact-us-via-phone-or-submit-a-ticket to access RPNow’s “Contact Us” page, which includes details on various ways to contact RPNow including Live Chat, Submit a Ticket, or by calling the 24/7 Help Desk on 1.855.264.6908. You may also contact firstname.lastname@example.org.