Using Practical Empathy to Improve Product Design and Collaboration

Indi Young, Udacity Interview, Practical Empathy

In her latest book, Practical Empathy: For Collaboration and Creativity in Your Work, Indi Young offers practical tips for developing deep listening skills. While conventional product design focuses on solutions, Indi recommends developing an empathic mindset to focus on people. By learning to listen deeply, you can go beneath the surface to understand the reasoning, reactions, and guiding principles that influence people’s behaviors, thinking patterns, and perspectives.

I spoke with Indi Young to learn about practical empathy, and to explore how Udacity students can use deep understanding to make better decisions, improve product design strategies, and collaborate more successfully.

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